BandCentral - Web Tools For Music Professionals
Privacy Policy
Your Privacy is taken extremely seriously at BandCentral. If you have any questions concerning this privacy policy, or anything else please email us: help@bandcentral.com
Our Commitment to Privacy
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our users and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our user’s needs.
What Information Do We Collect?
When you visit the BandCentral Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse the BandCentral Web site.
1. Personal Information You Choose to ProvideCredit Card Information
If you choose to purchase products or services from us or our partners, you may need to give personal information and authorisation to obtain information from various credit services. For example, you may need to provide the following information:
NameMailing addressEmail addressCredit card number + CCV numbersHome and business phone numberOther personal information (i.e. mother’s maiden name)
Email InformationIn addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, the BandCentral Web site utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how the BandCentral Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at the BandCentral Web site, and the Web sites visited just before and just after the BandCentral Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our users and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to the BandCentral Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about the BandCentral Web site users’ browsing activities, in order to constantly improve the BandCentral Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve the BandCentral Web site to better meet the needs of our customers and prospective customers.Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to the BandCentral Web site as they move from one page to another. Web server logs allow us to count how many people visit the BandCentral Web site and evaluate the BandCentral Web site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
Sharing Information with Affiliates
From time to time you may notice offers from outside companies advertised on the BandCentral Web site. We take measures to select product or service providers that are responsible and afford privacy protections to their customers. However, we cannot make any representations about the practices and policies of these companies.
Sharing Information with Strategic Partners
We may enter into strategic marketing alliances or partnerships with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you and be of benefit to your band. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information, and we will not share information regarding your personal financial data.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to the BandCentral Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at unsubscribe@bandcentral.com.
How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on the BandCentral Web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches the BandCentral Web site.Other emails that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as financial information or account numbers to us through an unsecured email.
How Do We Protect Your Information?Information Security.
We utilise 256-bit AES High-Grade Encryption to safeguard the confidentiality of personal information we collect and protect it from unauthorised access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices.
Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing help@bandcentral.com.
Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Web Sites Linked to the BandCentral Web Site?
We are not responsible for the practices employed by Web sites linked to or from the BandCentral Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of the BandCentral Web site.Please remember that when you use a link to go from the BandCentral Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on the BandCentral Web site, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.
Fanbase Emails and SMS
Your Privacy is taken extremely seriously at BandCentral.
Emails and SMS – Opt-in and Opt-out:
If a user is a member of a number of bandcentral, they will continue to receive email and SMS alerts from those other band HUB accounts.
Band Fans who no longer wish to receive band alerts or updates or any notifications may choose to unsubscribe by visiting the opt-out link within any alert email or SMS.
Once a link is clicked, the Fan will instantly be removed from the specific mailing list.
It is not possible to reinstate a Fan once they have unsubscribed.
All notification emails, SMS and newsletters from BandCentral also include the above instructions for opting-out of those communications in the future.
BandCentral operates a strict no spam policy. Any reports of the Fanbase tool being used for spam will result in the User’s account being suspended or terminated pending a full investigation.
BandCentral cannot be held liable for the content of any of the Fanbase emails and SMSs.
Your Consent
By using the bandcentral.com and the tools available you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on the BandCentral Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.